FAQs

Frequently Asked Questions (FAQ) - RASAB786

General Questions

Q: What is RASAB786?
A: RASAB786 is a UK-based home decor store specializing in high-quality decorative items made from metal, resin, and other premium materials. We offer unique pieces to help you elevate your living space.

Q: Where are you located?
A: Our registered address is 133 Clarence Road, Derby, England, DE23 6LS. We primarily operate online to serve customers across the UK and internationally.

Shipping & Delivery

Q: What are your shipping options and costs?
A: We offer the following shipping options:

• UK Mainland: £5.99 (2-4 working days)

• International: £23.99 (7-14 working days)

• Free Shipping: All orders over £220 qualify for free standard shipping

Q: How long does delivery take?
A: UK orders typically arrive within 2-4 working days after dispatch. International orders usually deliver within 7-14 working days. These are estimates and may vary depending on destination and customs processing.

Q: Do you offer tracking?
A: Yes, all orders receive a tracking number via email once dispatched.

Returns & Refunds

Q: What is your return policy?
A: We offer a 45-day return policy from the date of delivery. Items must be unused and in original packaging with all tags attached.

Q: Are returns free?
A: UK returns are free for eligible items. International customers are responsible for return shipping costs.

Q: How long do refunds take?
A: Refunds are processed within 10 business days after we receive and inspect the returned item.

Product Information

Q: What materials do you use?
A: We specialize in metal and resin home decor items, often combining these materials to create unique pieces. All products are crafted from high-quality, durable materials.

Q: How do I care for my products?
A: Care instructions vary by product. Please refer to the specific product page or included documentation. Generally, dust with a soft, dry cloth and avoid harsh chemicals.

Order Management

Q: How can I modify or cancel my order?
A: Please contact us immediately at info@rasab786ltd.shop or +44 7737 893565. We can modify or cancel orders within 1 hour of placement if not yet processed.

Q: Can I change my delivery address?
A: Address changes must be requested within 1 hour of order placement. After this time, we cannot guarantee changes.

International Orders

Q: Are there additional fees for international orders?
A: International customers may be subject to customs duties, taxes, or fees imposed by their country. These are the customer's responsibility.

Q: What countries do you ship to?
A: We ship worldwide to most countries. Please contact us if you have questions about specific destinations.

Contact Information

Q: How can I contact customer service?
A: You can reach us at:

• Email: info@rasab786ltd.shop

• Phone: +44 7737 893565

• Address: 133 Clarence Road, Derby, England, DE23 6LS

Q: What are your customer service hours?
A: We're available Monday-Friday, 9:00 AM - 5:00 PM GMT. Emails will be responded to within 24 business hours.

Still have questions?
Please don't hesitate to contact us at info@rasab786ltd.shop or +44 7737 893565. We're happy to help!